FAQs

COOKING INSTRUCTIONS
As we know all Microwaves will have different power settings.  Please make sure you heat your meals to a temperature of >75 degrees.  Basic Rule of thumb is until piping hot and then let your meal settle and cool down for up to 1 minute.

Where do you deliver?
We deliver to all major town centres in the North Island, if you are in surrounding towns please email us your address to info@thefoodcompany.co.nz (Sorry we cannot send to Rural Addresses at this time)

How much does it cost to delivery?

Delivery costs range from $8.95 local in Hamilton, $10.95 to Auckland & $12.95 to as far as Wellington.  Saturday Delivery is $15.95 for most areas and towns in the North Island.  Costs may vary on orders over 12 meals or the specific delivery location.

What days can I select for Delivery

At the bottom of your Shopping cart you can select Delivery or Hamilton Pick up
Calendar Delivery days are Weds, Fri & Sat
Calendar Pick up Days are Weds & Fri .                                   

You can select the closest shipping day after the Sunday or Tuesday 11.59pm order cut off times.

When will my food arrive? 

Food will be delivered via courier every Wednesday, Friday or Saturday (if selected) between 7am and 6pm. If your Food is not received before 6pm please let us know ASAP via email info@thefoodcompany.co.nz   

What are the cut off times for Delivery and Pick Ups? 
Cut off for Wednesday orders is the previous Sunday evening 11.59pm.  Cut off for Friday & Saturday orders is the previous Tuesday evening 11.59pm.  

Can I pick up my order?
You sure can!  Wednesday and Friday Pick ups are between 12pm and 5pm.  All payments are to be made via our website before pick up, there is no eft-pos machine or cash on premises.  Please make sure you bring a copy of your order receipt or valid ID.  Address: Unit 3/42 Tawn Place, Pukete, Hamilton.

What happens if I'm not home when my healthy food delivery arrives?
All orders will be left in a safe cool place between the hours of 7am and 6pm.  If you have any special delivery instructions please let us know.

Do you offer easy family meals for vegetarians/vegans/paleo/gluten free?
We currently redoing our vegetarian meals all the rest - Coming soon!!!

I want to lose weight, gain muscle, or meet another specific health goal.  Can you help?
We sure can!  Whether you're a bride or a beefcake, we'll make it easy to meet your eating goals and get you looking and feeling great, fast!  We have our Fit and Fresh menu that is more calorie and portion friendly for those wanting to lean up and lose some kilos.

What about school lunches?

Sorry, you're still on your own with that one—for now.  But school lunches just got a whole lot easier now that you're not making dinner every night!

Can I freeze my meals? 
Yes.  While we create your meals to be eaten fresh for the very best taste and nutrition, they can also be frozen for your later convenience as well.

How long will my meals stay fresh? 
Keep your meals refrigerated at 0-5˚C.  They are best stored in the back of your fridge where it is coolest, rather than the door where temperatures are more variable.  All meals will stay fresh for up to  7 days in the fridge from the day they are received 
Look for the use-by date on your sleeve label to be more exact, and don't forget you can always pop them in the freezer if you need a bit more time to polish them off. 

Can you make my lunch too?
Leave lunch to us. Our meals can definitely be used for Dinner or Lunch.