FAQs

 

DISCOUNT CODES:  Rules for Discount Codes - Just a heads up Foodies!  Free Shipping for orders over $130 orders and discount codes cannot be used at the same time per online purchase.  If you order over $130 worth of meals and enter in a discount code, you will only get the discount associated with the Code, not both.

COOKING INSTRUCTIONS
As we know all Microwaves will have different power settings.  Please make sure you heat your meals to a temperature of >75 degrees.  Basic Rule of thumb is until piping hot and then let your meal settle and cool down for up to 1 minute.

Where do you deliver?
We deliver to all major town centres in the North Island, if you are in surrounding towns please email us your address to info@thefoodcompany.co.nz (Sorry we cannot send to Rural Addresses at this time)

How much does it cost to delivery?

$10.95 flat rate.  For all meal orders over $130.00 DELIVERY IS FREE

When will my food arrive? 

Food will be delivered via courier every Wednesday or Friday between 7am and 6pm. If your Food is not received before 6pm please let us know ASAP via email info@thefoodcompany.co.nz   

What are the cut off times for Delivery and Pick Ups? 
Cut off for Wednesday delivery is the previous Sunday evening 11.59pm.  Cut off for Friday delivery is the previous Tuesday evening 11.59pm.  

Hamilton Factory Pick ups!
Wednesday and Friday Pick ups are between 12pm and 5pm.  All payments are to be made via our website before pick up, there is no eft-pos machine or cash on premises.  Please make sure you bring a copy of your order receipt or valid ID.  

Too enable FREE pick up enter the following Address: 42 Tawn Place, Pukete, Hamilton 

What happens if I'm not home when my healthy food delivery arrives?
All orders will be left in a safe cool place between the hours of 7am and 6pm.  If you have any special delivery instructions please let us know.

Do you offer easy family meals for vegetarians/vegans/paleo/gluten free?
We currently redoing our vegetarian meals all the rest - Coming soon!!!

I want to lose weight, gain muscle, or meet another specific health goal.  Can you help?
We sure can!  Whether you're a bride or a beefcake, we'll make it easy to meet your eating goals and get you looking and feeling great, fast!  We have our Fit and Fresh menu that is more calorie and portion friendly for those wanting to lean up and lose some kilos.

Can I freeze my meals? 
Yes.  While we create your meals to be eaten fresh for the very best taste and nutrition, they can also be frozen for your later convenience as well.

How long will my meals stay fresh? 
Keep your meals refrigerated at 0-5˚C.  They are best stored in the back of your fridge where it is coolest, rather than the door where temperatures are more variable.  All meals will stay fresh for up to  7 days in the fridge from the day they are received 
Look for the use-by date on your sleeve label to be more exact, and don't forget you can always pop them in the freezer if you need a bit more time to polish them off.